Terms and Conditions
Dispute information
In case of dispute, the consumer may resort to an Alternative Dispute Resolution Entity:
CICAP – Tribunal Arbitral de Consumo
Rua Damião de Góis, 31, Loja 6,
4050-225, Porto
+351 22 550 83 49 / +351 22 502 97
cicap@cicap.pt
More information at: https://www.consumidor.gov.pt
Privacy Policy
Introduction
At Coletiv (Coletiv Studio, Lda.) we are committed to fair practices that protect and respect your privacy. We want you to know we don’t store any personal information from our visitors.
Laws, Regulations and Supervisory Authority
This Privacy Policy is governed by the laws of Portugal without regard to its conflict of laws provision. You consent to the exclusive jurisdiction of the courts in connection with any action or dispute arising between the parties under or in connection with this Privacy Policy.
The laws that govern personal data in Portugal are:
REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) (“GDPR”).
Lei n.º 67/98 de 26 de Outubro, LEI DA PROTECÇÃO DE DADOS PESSOAIS.
The independent authority that upholds information rights in the public interest in Portugal is the Comissão Nacional de Protecção de Dados (the “CNPD”). Further information can be found at: https://www.cnpd.pt.
Who is Coletiv?
Coletiv Studio, Lda.
Registered address: Casa do Soto, 4540-226 Burgo, Arouca, Portugal
Company VAT Number: PT514256346
Email: humans@coletiv.com
Information we may collect from you
We do not collect any personal information from you. We are privacy-friendly. Our cloud service providers may collect anonymous information about our users.
Information you give us
You may give us information about you with your consent, including, but not limited to:
By filling in a form or sending us an email.
This information may be personal or related to your business or employment history. You may give us information for legal reasons, such as to enter into a contract with us, when you are buying services from us, or when you are taking a job at Coletiv.
Information we collect about you
We collect data on accesses to our site for purely statistical purposes - counting the number and duration of accesses - without identifying users or the IP addresses from which they access the website.
We do not use cookies and no personal data is collected, processed or stored/archived, and users remain completely anonymous.
If you visit our website we may automatically collect information about the type of device you use. What parts of our website you click on and how long you look at our website.
Why does Coletiv collect personal information?
We don’t collect any personal information about Coletiv's website visitors. We do collect form submissions.
What legal basis does Coletiv have for processing my information?
Coletiv only processes your information if you submit one of the contact forms. By doing so, you are giving us permission to process and store your submitted information.
How long will you keep my personal information?
The information you submitted through one of our contact forms will be stored until we decide to erase it from our databases or if you request us to do so. To do so, please contact: humans@coletiv.com
Where we store your personal data
The information you submitted through any of our contact forms is stored and/or processed at one of the following third-party service providers:
Notion
Slack
Typeform
Should you wish to request your information to be deleted from any of the above sources, please contact: humans@coletiv.com.
Managing privacy and security of Client data
Coletiv Client Data: Coletiv securely stores all Client-related data, including contracts, signatures, and contact information, within its internal knowledge management system (e.g., Notion). Access to this data is strictly limited to personnel who require it for specific, authorised purposes. Coletiv does not use Client data for any purposes beyond those necessary to fulfil contractual obligations, such as invoicing and the delivery of agreed-upon services.
In the course of delivering services, Coletiv may utilise various tools for communication, messaging, and data storage. These tools may rely on third-party service providers; however, Client data is only used as required to support the agreed services. Coletiv remains committed to maintaining the confidentiality and security of Client data at all times.
In order to deliver its services, Coletiv relies on a number of third-party service providers (“Sub-Processors”). These tools are used to facilitate communication, messaging, and data storage. While Coletiv uses these Sub-Processors to support its operations, Client data is handled strictly in accordance with its intended purpose—limited to fulfilling contractual obligations and providing agreed-upon services. Coletiv ensures that all Sub-Processors adhere to industry-standard practices for data security and privacy. A list of the Sub-Processors used by Coletiv is provided below:
Notion
Company name: Notion Labs, Inc.
Registered Address: 2300 Harrison Street, San Francisco, CA 94110
Country of Registration: United States
Coletiv's purpose of use: Knowledge management systemSlack
Company name: Slack Technologies, LLC Registered Address: 50 Fremont Street, San Francisco, CA 94105
Country of Registration: United States
Coletiv's purpose of use: Communication and instant messagingGoogle Workspace
Company name: Google LLC
Registered Address: 1600 Amphitheatre Parkway, Mountain View, California, 94043
Country of Registration: United States
Coletiv's purpose of use: Email, file storage and sharing, virtual meeting
End Customer Data: End Customer data is processed and managed exclusively through the applications ("Products") developed by Coletiv for its Clients. In instances where these Products handle End Customer data, the responsibility for the management, control, and ownership of such data resides solely with the Client. Coletiv does not possess or claim ownership over End Customer data; its role is limited to developing and maintaining the tools necessary to support the storage and handling of this data on behalf of the Client.
At all times, the Client retains full authority and discretion over End Customer data, including the ability to revoke Coletiv's access, as this data is hosted entirely on platforms, servers, or services owned or controlled by the Client (e.g., the Client's cloud provider). While Coletiv offers guidance and adheres to best practices to assist the Client in ensuring the security of End Customer data, ultimately Coletiv does not own these hosting environments.
Is the information collected through the service secure?
We take precautions to protect the security of your information. We have physical, electronic, and managerial procedures to help safeguard, prevent unauthorised access, maintain data security, and correctly use your information. However, neither people nor security systems are foolproof, including encryption systems. In addition, people can commit intentional crimes, make mistakes or fail to follow policies. Therefore, while we use reasonable efforts to protect your personal information, we cannot guarantee its absolute security.
Who might Coletiv share your information with?
We won’t share any of your information unless we must comply with a legal obligation.
Your Rights
Coletiv will respect your legal rights to your data. Below are the rights that you have under the law, and what Coletiv does to protect those rights:
The right to be informed: Coletiv is publishing this Legal Statement to keep you informed as to what we do with your information. We strive to be transparent about how we use your data.
The right to access: You have the right to access your information. Please contact Coletiv at humans@coletiv.com, if you wish to access the information Coletiv holds about you.
The right to rectification: If the information Coletiv holds about you is inaccurate or not complete, you have the right to ask us to rectify it. Please contact Coletiv if you need us to rectify your information: humans@coletiv.com.
The right to erasure: This is sometimes called ‘the right to be forgotten’. If you want Coletiv to erase all your data and we do not have a legal reason to continue to process and hold it, please contact Coletiv at: humans@coletiv.com.
The right to object: You have the right to object to Coletiv processing your data even if it is based on our legitimate interests, the exercise of official authority, direct marketing (including data aggregation), and processing for the purposeless of statistics. If you wish to object please contact Coletiv at: humans@coletiv.com.
The right to complain to a Supervisory Authority: You have the right to complain to the CNPD if you feel that Coletiv has not responded to your requests to solve a problem. You can find their contact details here: https://www.cnpd.pt.
Cookies
We do not use cookies.
Links to Other Websites
Our website may contain links to and from the websites of our partners, suppliers and other third parties. We have no control over the content or links displayed on these sites. If you follow a link to any of these websites, please note that these websites may have their own privacy policies and that we do not accept any responsibility or liability for any such policies. Please check these policies, where available, before you submit any personal data to these websites.
Children
Coletiv does not believe its website or marketing content is appealing to children, nor is it directed at children under 13. Coletiv does not work with Clients, nor employ anybody, under the age of 18.
Changes to Our Privacy Policy
Coletiv has the discretion to update this privacy policy at any time. Any such changes will be posted here and, where appropriate, notified to you in writing. We advise you to check back frequently to see any updates or changes.
Last Updated: 25 October 2024
